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| Terms & Conditions |
| NNA Developments S de RL de CV |
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We are delighted to be your host at Esmeralda Beach Resort!
ESMERALDA FRONT DESK
Our office hours are 7:00 a.m. to 11:00 pm every day. If you plan to arrive outside our office hours, please let us know in advance so we can accommodate your needs.
Terms include a No Tolerance Policy regarding excessive noise, parties, or disturbing neighbors. Please make sure you are comfortable with our Terms as they are strictly enforced.
RESERVATIONS: All reservations must be approved by management and the property owner. Please note that online rates may change without notice, and if there are any issues with your reservation, you will be contacted within 48 hours. Additionally, the resort is still under construction, which may result in daytime noise.
PROPERTY: Guest rents, for vacation purposes only, the furnished real property and improvements described.
ARRIVAL & DEPARTURE: - To maintain security, we adhere to a policy that requires the reservation holder's personal presence during check-in. This ensures your safety and the quality of our services. If you anticipate needing an early check-in or late check-out, please inform us in advance. These services are available for an extra charge of $20 USD when there is one hour remaining and $30 USD when there are 2 to 5 hours remaining, payable at the Front Desk. Check-out time is NO LATER than 11:00 AM on the departure date. Early Check-In and Late Check-Out options are available for an additional fee if available (Not an option during Peak Times). A $20.00 USD per hour fee for late Check-Out is assessed. After 3:00 p.m., an additional charge will be assessed on your credit card.
PAYMENTS:
A valid payment method is required to guarantee your reservation. This payment will be processed at the time of booking to secure your stay/service, a fifty percent (50%) down payment is required for the reservation. If your reservation is within eight business days of your arrival date, payment in full is required. We only accept VISA and MASTERCARD. The balance of your reservation is due eight days prior to your arrival and a reminder letter will be sent via email with the payment online option. Don't forget to bring your ID. Exchange rates are subject to change. (Dollars to Pesos).
CANCELATIONS & REFUNDS: We understand plans change sometimes, especially during this contingency. Unfortunately, due to the nature of our business, we have a strict change and refund policy.
• If a cancellation is made more than 8 days before the arrival date, there will be a cancellation fee of $300.00 (USD). At that time we will refund your credit card less than the $300.00 (USD) cancellation fee.
• If cancellation is less than 7 days before the arrival date, there will be no refunds of your previous payment.
• No refunds for canceled holiday date reservations.
• Due to the new contingency, we may Rebook your reservation up to 2 months ahead without any charge the first time.
• Please note: There are no refunds for early departures.
• These cancellation policies do not apply if you made the reservation through a platform such as Booking.com, Vrbo, Expedia, Hotels.com, etc. In this case, the cancellation policies of the platform with which the reservation was made will apply.
•"Please note that if you receive any discount or promotion (coupon, by phone, or email), your reservation will automatically become non-refundable. Additionally, full payment is required at the time of booking."
•"If you choose to redeem the #FIRSTNIGHT code on the website or by Phone Call, you must agree to participate in the sales tour. Otherwise, the free night must be paid for. Additionally, an additional deposit corresponding to the cost of the free night (which may vary based on the rented unit) will be required."
CANCELLATION BY ADMINISTRADOR: If the payment to secure the reservation is not received promptly, the administrator reserves the right to cancel the reservation at any time.
AFFILIATE'S CANCELLATION POLICY
If you made the reservations through our affiliates, you will find the cancellation policy posted on the website on which you booked it.
REBOOKING
• Changes to your reservation arrival and departure dates or the type of condominium rented can be made anytime up to 16 days in advance of your scheduled reservation arrival date for a $35.00 rebooking fee for each event. There are a maximum of three (3) changes per reservation permitted.
• Changes due to COVID-19 contingency may be done without a charge once, up to two months prior to your original arrival date.
UNAVAILABILITY: For any reason beyond the control of Management, the Premises become unavailable, Management may substitute a comparable unit or cancel this Agreement and refund in full all payments made by the Guest.
STRICT NOISE ORDINANCE: We have a strict noise ordinance that must be followed. No loud noises, music, or load vehicles are allowed between the hours of 10:00 pm and 8:00 a.m. Please note if these are followed you can be fined and asked to vacate the property.
APPROVED GUESTS AND USE: The Premises are for the sole use as a personal vacation residence by Approved Guests. Reserving Guest is responsible for any guests that use the property during the term of this agreement. Guest may not exceed Max Occupancy for Property at any time. If the Premises are used, in any way, by more than the max allowed guests, (i) Guest and all others may be required to immediately leave the Premises or be removed from the Premises; (ii) Guest is in breach of this Agreement, and (iii) Guest forfeits its right to return of any monies collected.
OCCUPANCY: Approved Guests take full responsibility for all lost or broken items and any damages to the property of any kind.
Each rental is designed to sleep a specific number of people. This number is noted on your paid confirmation notice.
2 BD units are for 6 People Standard ---- Max 6 people ( 4 Adults + 2 Children)
3 BD units are for 8 People Standard ---- Max 8 people ( 6 Adults + 2 Children)
"Under no circumstances will exceeding the maximum occupancy be permitted"
If the property has a sofa bed in the living room, you may add 2 children, 12 years old or under with no extra charge. If you decide to bring 2 adults (13 years old or older) instead of the children an additional charge of $40.00 (USD) per person per night at check-in will be required, please do not allow any additional persons to sleep in your rental condominium than allowed. If more people are found in your rental than you registered or pre-paid, you will be subject to eviction without the return of your rental payment.
SECURITY DEPOSIT: The guest hereby grants consent to charge the Credit Card on file for any damages, missing items, excessive cleaning, fines, and, if necessary, costs incurred to remove the Guest from the property. The damage security deposit of $200.00 us dollars, you may leave this in cash at the time of your arrival, or you can also use a credit card. Retention of the $200 will be done to your credit card and will be liberated at 2:00 p.m. the same day upon your departure. A deduction will be made for missing kitchen, linen, and decoration items as well as for property damage. Deductions will also be made for lights and A/C-heat units left on and for windows and doors left open or unlocked.
CLEANING: Premises will be delivered to Guests in a professionally cleaned condition. Should the Guest's use and activity require more than regular cleaning services, the Guest will be charged for associated excess costs.
PETS: Pets are NOT allowed. If an unauthorized pet is discovered on the Premises, the Guest will be asked to leave without a refund as the Guest will be in breach of this Agreement.
NO SMOKING: No smoking is allowed on the Premises. If smoking does occur on the Premises, (i) the Guest is responsible for all damage caused by the smoking including, but not limited to, stains, burns, odors, and removal of debris; (ii) Guests may be required to immediately leave the Premises, or be removed from the Premises; (iii) Guest is in breach of this Agreement.
CONDITION OF PREMISES: The guest shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures, and landscaping, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair. Reporting repairs does not give Guests the right to cancel this Agreement or receive a refund of any payments made.
LOST ITEMS OR LEFT ITEMS: Management assumes no responsibility for lost, stolen, or abandoned items. A reasonable effort will be made to contact the Guest for a return. There will be a $20.00 handling charge plus shipping costs for any found items returned at the Guest’s request. Management shall not be held liable for the condition of said items. Any items not claimed for longer than 30 days, maybe donated or sold.
NO PARTIES: All of our rentals are in residential areas and may NOT be used for weddings, receptions, parties, or large gatherings. Any disruptive events could result in the eviction and forfeiture of the entire rental amount and security deposit.
ILLEGAL SUBSTANCES: No illegal substances are allowed in the rental, and minors should not be in possession of alcohol. Violations will result in eviction from the property and no refunds will be issued.
TV/CABLE/INTERNET/SATELLITE: No refund shall be given for a number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.
AIR CONDITIONING/HEATING: Most rentals are not equipped with air conditioning. If so equipped, and if not regulated otherwise, the Guest agrees that Air conditioning shall not be set below 72 degrees and the heat shall not be set above 78, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation. There are no refunds for lack of or malfunctioning HVAC units.
SYSTEM(S) FAILURES: In the event, that the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub, or other system or structural systems, neither the property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures. However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, the Guest agrees to permit the Manager or its service provider to have reasonable access to the property to inspect and make such repairs.
THE RENTALS WE MANAGE ARE INDIVIDUALLY OWNED
Each property owner has furnished their unit to their own taste and with our quality standards being met. If you stay in a rental that does not meet your requirements, please let us know. Likewise, if you enjoyed your stay and would like to request the same rental in the future, please let us know and we will forward this information to the owner. Unfortunately, there will be no refunds if the condominium does not fulfill your expectations.
RULES & REGULATIONS: NO COMMERCIAL USE. Guest agrees to comply with any and all rules and regulations that are at any time posted on the Premises or delivered to Guest. Guest shall not, and shall ensure that Guest and licensees of Guest shall not: disturb, annoy, endanger, or interfere with other Guests of the building in which Premises is located or its neighbors; use the Premises for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; violate any law or ordinance, or commit waste or nuisance on or about the Premises.
MAINTENANCE & REPORTING: The guest shall properly use, operate, and safeguard the Premises including, if applicable, any landscaping, furniture, furnishings, appliances, and all mechanical, electrical, gas, and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately notify Management of any problem, malfunction, or damage. Guest shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to the Premises as a result of failure to report a problem, malfunction, or damage in a timely manner.
ENTRY: Management and Management representatives and agents have the right to enter the Premises, at any time, for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; to verify that Guest has complied with the terms of this Agreement or in case of emergency. Management and Management representatives and agents have the right to enter the Premises, upon reasonable notice of at least 24 hours, to show the Premises to prospective or actual purchasers, tenants, mortgagees, lenders, appraisers, or contractors.
TOWEL SUPPLY
The towels in your condominium are for your own use and will not be replaced during your stay. We thank you in advance for using them appropriately. The towels must not be taken out of the unit, Please remember to bring your beach towel.
FORCE MAJEURE
Esmeralda Beach Resort cannot be responsible for the lack of electricity due to power outages, whether caused by storms, the electrical company (CFE) issues, or by any other means out of our control. Nor can we be held responsible for water shortages, which occur due to the lack of water in the town of Puerto Peñasco. We cannot be responsible for weather, acts of nature, and/or other acts of mankind that may impede or otherwise impact your vacation or holiday. Therefore there will be no refunds
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NNA Developments S de RL de CV
Paseo de las Dunas S/N
Puerto Peñasco SO 83550
638-382-8207
rentals@esmeralda1.com |
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